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From Clerk to Maid: The hoteliers quick guide to hotel operations

If you’re educated in the field of Hotel Management, it’s obvious. If you’re not, it’s a jungle. Get up to date on hotel operations in a few minutes by reading our guide explaining who works in a hotel (and what they’re doing). 


 

Bellboy (American: Bellhop)

  • Carries the luggage of the guests to their room

Chambermaid

  • Cleans the rooms of the hotel

Clerk (American)

  • Receptionist

Commissionaire (British)

  • Welcomes and assist guests at the entrance of the hotel

Concierge

  • Assists guests and provide them information

bellboy

Doorman

  • Controls the main entrance of the hotel and assist guests entering and leaving

Hotelier

  • Owner or Manager of a hotel

Housekeeper

  • Cleans the rooms or manages the cleaning staff

Maid

  • Cleans the rooms
vintage

British vintage maids

Night Porter

  • Looks after the hotel during the night

Page

  • A boy or a young man helping guests with general questions or inquiries

Porter

  • Helps guests with their luggage and shows them where to go

Valet

  • Parks the cars of the guests

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